Interpreting in Emergency Settings

Picture of Enith M. Valdés-Ortiz

Enith M. Valdés-Ortiz

Enith M. Valdés-Ortiz, FCCI, is an educator, translator, interpreter, and dedicated public servant. She transitioned from a 12-year career as a language teacher to becoming an interpreter at Language Line Services in 2006. She became a certified Spanish Medical Interpreter and worked as an Emergency Services Interpreter handling 911 calls. In 2007, she earned her credential as a Spanish Interpreter certified by the Administrative Office of the U.S. Courts. Enith founded Quality Language Services in 2008, specializing in federal court medical malpractice suits. She joined the U.S. District Court for Puerto Rico as a Staff Interpreter in 2011 and became interim Supervisory Interpreter in 2015. She also served as a rater for the Federal Court Interpreter Certification Examination. In 2020, she freelanced in South Texas, gaining qualification by the Executive Office of Immigration Review through SoSi and becoming a Master Spanish Interpreter in Texas. Enith is now a Spanish Staff Interpreter at the U.S. District Court for the District of New Mexico, Las Cruces Division.

This webinar is tailored for telephonic interpreters who are looking into starting to take or already are handling 911 emergency service calls. It emphasizes advanced skills for managing specific emergency scenarios, addressing the high-stress nature of the job, and strategies for managing vicarious trauma and critical incident stress. Participants will understand the interpreter’s role in emergency settings, learn core skills for effective emergency calls, stress management techniques, and self-care practices.
Learning Objectives:
  • Discuss the challenges of telephonic interpreting in emergencies.
  • Practice active listening, turn-taking, and proper protocol for clarifications.
  • Develop effective communication tactics and self-care strategies for stress management.
  • Learn and apply skills for interpreting during high-stress emergency situations.
Register today to enhance your skills in handling 911 emergency calls effectively.
CEUs: 0.15 RID CEUs*. The rest are pending.

*If you do not see your state or organization’s CEUs here, contact us via In most cases we can submit the webinar for CEUs on demand.

**Our office hours are Mon-Fri from 9 AM to 5 PM, and access to webinars is given manually. We try to accommodate all after hours requests, but if you purchase the webinar over the weekend, you might need to wait till Monday to get access.