Description

Approved for 1 CEU with CCHI, 1 with DSHS, 0.1 with RID, and 0.1 IMIA CEUs (Registry ID 21-1187 / Expiration Date 11/10/2023). Court interpreting CEUs in CA, CO, MD, MI, NM and WA.

Interpreters experience mental fatigue in the healthcare setting. While interpreters are aware of the potential for diminished accuracy when we become mentally fatigued, we do not have control over our environment. Rather, we think we don’t. Ms. Henry will provide valid arguments for interpreters to exercise more agency and effectively advocate for optimal working conditions. She will provide specific techniques and corresponding scripts for both interpreters and managers in our efforts to control the quality of our performance. Ms. Henry will argue that the use of scripts has the effect of indirectly persuading others to advocate for our optimal performance, as well. This webinar is a resource for interpreters, trainers, and administrators.

Presenter: Andrea Henry, CHI

Andrea is a full-time interpreter and the principal investigator for grant-funded research on interpreter mental fatigue. She has been active in healthcare interpreting for 25 years. She is a volunteer member of the NCIHC Home for Trainers webinar workgroup and a CCHI commissioner.